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Client Success Manager - Remote

As the largest physician network in the country, Doximity is in a unique position to assist doctors in their careers and clinical practice. Doximity Talent Finder, the platform that enables social physician recruiting on Doximity, is hiring for a results-oriented Client Success Manager to build strong, trusted partnerships with Doximity's healthcare clients.

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing talent needs and goals. You will become an expert in the Doximity product suite, will partner with internal teams to ensure client satisfaction and identify at-risk accounts to contribute to a high rate of subscription renewals. It will take a strong communicator to be successful in this role.

Location for this position is flexible with a preference for Eastern and Central time zones. The ideal candidate will be willing and able to take on increasing amounts of responsibility on the Client Success Team over time, eventually managing their own client base.

Your Responsibilities Will Include:

  • Managing client relationship, onboarding, reporting, and renewals process
  • Managing inbound client questions and proactively delivering product best practices, personalized recommendations, and updates
  • Understanding client business objectives and supporting them as their primary contact within Doximity
  • Developinging a trusted advisor relationship with clients, ensuring they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy
  • Monitoring trends in product adoption and utilization, identifying at-risk clients and working across internal teams to address those risks
  • Participating in planning and creating content for client engagement projects, including webinars, conferences and email campaigns
  • Contributing to the improvement of internal documents, presentations and communication processes

Required Experience & Skills:

  • BS/BA 4 year degree
  • 3+ years experience working with clients
  • Passion for changing healthcare

Preferred Experience & Skills:

  • Track record of exceeding client and project expectations
  • Exceptional attention to detail, written and verbal communication skills, and time management skills
  • Demonstrated ability to manage work across time zones and cross-functionally on a growing team
  • Experience in Excel and Keynote/PowerPoint strongly preferred
  • Prior experience in healthcare from a client, clinical or marketing perspective strongly preferred
  • Willingness to travel to client meetings, conferences and company offsites (estimated 20%)
  • Can work independently and solve problems creatively

Perks:

  • Be a part of a team that's shaping the future of physician-centric healthcare technology
  • Full benefits: medical, dental & vision
  • Stock incentives, no cubicles, 3+ weeks vacation
  • Location is flexible for this position with a preference for Eastern and Central time zones (Doximity HQ is currently based in the SoMa neighborhood of San Francisco, the epicenter of Bay Area technology)

About Doximity:

  • Physicians use Doximity to instantly connect with other healthcare professionals, grow their practices and discover new professional opportunities
  • We're only 5 years old, but over 50% of US physicians have already joined
  • Launched by Jeff Tangney in 2010; Jeff previously founded and led mobile healthcare pioneer Epocrates to IPO
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