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Technical Support Specialist (Remote OK)

Doximity is changing how doctors communicate. We’ve built the largest network of physicians, with over 60% of US doctors as verified members, and we’re just getting started. We believe that when doctors are connected, patients benefit and the healthcare system improves. Our Technical Support Specialists are the front line of communication with our members. 

Job Responsibilities

  • Provide 1st tier customer and technical support to our growing network.
  • Answer emails in queue to provide technical, installation and account support for users
  • Offer telephone support, when needed
  • Manage trouble ticket from beginning to end
  • Maintain customer satisfaction
  • Interface with multiple departments to identify and escalate issues as needed
  • Work with management and development team to build and improve internal support tools
  • Log issues and product testing

Preferred qualities/skills

  • 2-3 years experience in customer service with at least 1 year at a tech company
  • Ability to effectively communicate technical concepts to customers and colleagues
  • Strong verbal communication and writing skills
  • Experience with CRM or support ticketing system
  • iPhone, Android, or other Smartphone / Tablet experience
  • Ability to identify and resolve problems in a timely manner
  • Attention to detail
  • High School degree, Technical or Junior College a plus

About Doximity

  • Doximity is the leading online medical network with over 60% of U.S. doctors as members
  • Putting a dent in the inefficiencies of our $2.5 trillion U.S. healthcare system
  • VC-backed startup located in SoMa San Francisco
  • Strong revenues, real market traction
  • Launched by Jeff Tangney in 2011; Jeff previously founded healthcare pioneer Epocrates (NASDAQ: EPOC)
  • After the iPhone, Doximity is the fastest adopted product by doctors of all time
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