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Support Analyst

Summary

  • Provide 1st tier customer and technical support to our growing Professional Health Care Providers Network.
  • Job Duties & Responsibilities:
  • Answer emails in queue to provide technical, installation and account support for users
  • Ability to manage trouble ticket from beginning to end
  • Maintain customer satisfaction
  • Ability to interface with multiple departments
  • Identify and escalate issues as needed
  • Work with Management and Development team to build and improve internal support tools
  • Log issues and product testing

Job Requirements

Education

  • High School
  • Technical or Junior College a plus

Experience (years and type)

  • 1-3 years experience in customer service
  • 1 year experience in a technology environment

Skills

  • Ensure that all process and procedures are completed properly
  • CRM or other ticketing system
  • iPhone, Android, or other Smartphone / Tablet experience
  • Data entry
  • Personal Competencies:
  • Effectively communicate technical concepts to customers and colleagues
  • Identify and resolve problems in a timely manner
  • Looks for ways to improve and promote quality of the user experience
  • Attention to detail

About Doximity

Doximity is the leading online medical network with over 70% of U.S. doctors as members.  We have strong revenues, profits, real market traction, and we’re putting a dent in the inefficiencies of our $2.5 trillion U.S. healthcare system.  After the iPhone, Doximity is the fastest adopted product by doctors of all time. Launched by Jeff Tangney in 2011; Jeff previously founded healthcare pioneer Epocrates (NASDAQ: EPOC).  Our beautiful offices are located in SoMa San Francisco.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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