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Client Success Manager - Remote

As the largest network of clinicians in the country, Doximity is in a unique position to assist hospitals in managing their online presence. Doximity Hospital Solutions, the platform that helps hospitals build their digital footprint, is seeking a Client Success Manager to join its growing team. 

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite, will partner with internal teams to ensure client satisfaction and identify at-risk accounts to contribute to a high rate of renewals. It will take a strong communicator to be successful in this role.

Who you are: 

The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You've managed client accounts before and are comfortable owning your own accounts with a lot of autonomy. You're ready to embrace a fast-paced, tech savvy, non-corporate environment. You manage multiple project and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, the ultimate problem solver with a “can-do” personality. 

Primary Responsibilities: 

Cultivate, manage and maintain all aspects of relationships with new and existing hospital clients on assigned accounts 
Share your expertise in hospital and healthcare marketing with our clients to drive their marketing campaigns
Responsible and accountable for the successful fulfillment and completion of all client contracts within original contract terms from program kickoff to renewal and expansion 
Strategically partner with sales team for assigned accounts to position for upsell and renewal opportunities
Produce client reports and work with sales partners to present results to clients
Assist in maintaining and improving internal documents and communication processes 

Skills and Critical Competencies:

Prior experience in health care preferred
Prior experience working remotely required
2 – 5 years of work experience in client account management preferred
Excellent written and verbal communication with amazing copywriting skills
Success working independently and being personally accountable for assigned client accounts
Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
Enthusiasm to help grow our business and be an energetic team player

Perks: 

Stock, pre-IPO stock incentives
3+ weeks vacation
Full medical, vision, dental benefits and 401K
Location for this remote position is flexible in eastern and central timezones. 

About Doximity:

Physicians use Doximity to instantly connect with other healthcare professionals, grow their practices and discover new professional opportunities 
We’re only 6 years old, but over 70% of US physicians have already joined 
Launched by Jeff Tangney in 2010; Jeff previously founded and led mobile healthcare pioneer Epocrates to IPO
After the iPhone, Doximity is the fastest adopted product by doctors of all time 

In your cover letter tell us about your experience working with clients and your experience working remotely! 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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